Our clients' success is the ultimate measure of our success. Our clients have expressed their confidence in our team with a Net Promoter Score (NPS) of 88. This means 88% of our clients have scored us 9 or 10 (out of 10) for how likely they are to refer Valitas to a friend or colleague (the other 12% scored Valitas 8).
Retaining happy clients is what we do best. In fact, we have one of the highest Net Promoter Scores in the industry, which means that customers not only stay with us but they also recommend us to their peers.
Valitas facilitated a much quicker process than usual. Most importantly, we were able to work with Valitas to ensure that our proposed credit facility was flexible enough to be the right long-term solution for Cole.
Paris advised us to delay our sale process by a year to accelerate our pace of clinic acquisitions. This advice made a dramatic impact on the financial rewards for the years the founders and I spent building the company.
Valitas was instrumental in Solvera's latest transformation. They worked as an integral part of our senior management team to drive our strategy while maintaining an agile footing.
I worked closely with the Valitas team to develop a sophisticated credit model that ensured we structured the credit for the long term while streamlining the due diligence process for the lenders.
As we started our acquisition program, Valitas arranged an undrawn acquisition facility so we had financing certainty as we approached potential targets.
Valitas' in-depth analysis helped us identify periods when our credit covenants could be tight, which helped us stay on top of potential issues. They have become increasingly integrated with our senior management and financial reporting teams, providing ongoing support with our lending relationships.
100 King Street West
Suite 5600
Toronto, Ontario M5X 1C9
Phone: (416) 556-0898
Email: info@valitascapital.com
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